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Return & Refill Service

Return & Refill Service

Effective June 1, 2022 we are happy to offer refill service on our liquid soap glass bottles & most soy candles. This is for local customers only, we hope to add a mail-in service in the future.  Return & Refill services are only available through this process.

How it works:

  1. Inspect your empty Tale of the Snail containers for any damages, and make sure you have the original lids. Please do not remove wicks, we will take care of that!
  2. Wrap glass containers in paper, tins do not need to be wrapped. Pack in paper bag or box. Do NOT use plastic bags or wrap, we do not accept any plastic at all and will reject your items if wrapped in plastic.
  3. Label with your name, email, phone number & what items you are returning for refill.
  4. Return to us at one of our 2 locations (we are not able to accept mail in returns yet):
  • Pottstown FARM (every other Saturday May thru October)
    or
  • Porch Drop Off by Appointment -Call or text 484-347-7976 to arrange for your drop off at our location in East Norriton PA. Please do not drop off without an appointment.
  1. We will inspect your items and send you an invoice with your discounts applied, and payment options. Refills are priced at 15% off retail price.
  2. This is not an instant refill process, refills will take between 30-60 days. We typically pour candles every 3 months, and cook liquid soap every 4 months.

What we Accept:

  • ONLY Tale of the Snail containers, we do not accept random containers.
  • 32 oz amber glass bottles (liquid soap) NO plastic pumps
  • Mason Jar & Jelly Jar Candles w/original lids
  • Small & Large Candle Tins w/original lids.
  • Must have original cap or lid.
  • You do not need to remove the wick.
  • Undamaged items only please.
  • At this time we do not accept Amber or Blue Glass Tumblers.

If you have any questions about this program, please contact us at 484-347-7976 (text or call) or email tale.of.the.snail@gmail.com

Next Candle Pour: August 2022*
Next Liquid Soap Cook: July 2022*